LoveOnClicks ("we", "our", "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application, Yugora. By using our app, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect the following types of information to provide and enhance our services:
- Personal Information: Name, Email address, Mobile phone number, and gender provided during registration.
- User Content: Profile photos, bio, relationship milestone details, and "Memories" (Images/Videos) uploaded by you.
- App Usage Data: Device model, OS version, device identifiers (including Advertising ID), app interaction statistics, crash logs, and performance analytics.
- Location Data: Approximate location (Country, State, City) provided manually by you.
- Communication Data & Media: Messages, voice notes, images, videos, audio call metadata, and video call metadata shared between connected users.
- Internal Call Metadata: Yugora does not access or collect your device's system call logs. We only collect internal app call metadata (caller & receiver IDs, call timestamp, duration, call status) strictly for service operation and connection maintenance.
2. Location Information Policy
We collect Approximate Location information (such as Country, State, and City) that you provide manually in your profile settings. This information is used solely to personalize your experience and display location details on your profile. We DO NOT access your device's precise GPS location or track your real-time movements.
3. Device Permissions Requested
To provide messaging, calling, and memory sharing features, Yugora requests the following device permissions:
- Camera: Required to capture photos, record videos, take profile pictures, and initiate video calls.
- Microphone: Required to participate in audio/video calls and record voice notes.
- Photos, Videos & Media Library: Required to select and share existing photos, videos, and media files from your device.
- Storage Access: Required to save and download shared media within chat conversations.
- Notifications: Required to alert you about incoming messages, audio/video calls, and relationship updates.
- Internet Access: Required to enable real-time messaging, call setup, media transfer, and cloud synchronization.
3.1 Special Permissions for Incoming Calls
Yugora utilizes Android permissions including SYSTEM_ALERT_WINDOW ("Display Over Other
Apps") and USE_FULL_SCREEN_INTENT solely to display full-screen incoming audio and video
call screens when:
- The device screen is locked.
- The application is running in the background.
- You are actively using another application.
These permissions are used exclusively for incoming call screens and notifications. Yugora does not use these permissions for advertising, background activity tracking, or unauthorized monitoring.
4. How We Use Your Information
We process your information for the following legitimate purposes:
- To operate, maintain, and provide core application features (Chat, Calls, Memories, Relationship Journal).
- To facilitate real-time communication, messaging, audio/video calls, and media sharing between paired users.
- To securely store and deliver user-shared media files (photos, videos, audio notes).
- To maintain call metadata (duration, connection status) for network troubleshooting and service quality.
- To serve non-intrusive advertisements via Google AdMob.
- To detect, prevent, and handle fraud, abuse, security incidents, and terms violations.
5. Data Sharing & Third-Party Services
We do not sell, rent, or trade your personal information, media files, or communication data to third parties. We share data only with trusted third-party service providers required for application infrastructure:
- Google Firebase: Used for authentication, cloud database storage, analytics, crash reporting, and push notifications.
- Amazon Web Services (AWS S3): Used for encrypted storage and delivery of shared photos, videos, audio notes, and media files.
- WebRTC / Agora: Used for establishing low-latency, real-time audio and video communication streams.
- Google AdMob: Used for serving advertisements. AdMob may utilize your device Advertising ID to serve personalized or contextual ads.
- Giphy SDK (Meta): Integrated within chat to enable GIF and Sticker search. When using Giphy, technical data (IP address, search query) is processed under Giphy's privacy terms.
Security: All communication between the app and third-party infrastructure is encrypted in transit using HTTPS/TLS protocols.
6. Communication Privacy & No Call Recording
When using our audio and video calling features, communication streams are processed dynamically in real time to establish connection between paired users.
No Recording: LoveOnClicks and Yugora do NOT record, listen to, monitor, or store private audio or video call contents. Shared media (photos, videos, voice notes) are accessible only to the designated conversation participants.
7. User-Generated Content (UGC) & Safety Moderation
To maintain a safe environment, Yugora enforces a zero-tolerance policy regarding objectionable content, hate speech, explicit material, harassment, or abusive behavior.
- Prohibited Content: Nudity, sexually explicit content, violence, harassment, illegal material, and hate speech are strictly prohibited.
- In-App Reporting & Blocking: Users can instantly report objectionable content or block abusive users using the built-in Report and Block features.
- 24-Hour Review Action: Our moderation team reviews reported items and takes action (content removal, warning, or permanent account ban) within 24 hours.
8. Child Protection Policy
Yugora is strictly intended for individuals who are 18 years of age or older. We do not knowingly solicit or collect personal information from minors under 18.
We maintain a zero-tolerance policy toward Child Sexual Abuse Material (CSAM) and Child Sexual Exploitation and Abuse (CSAE). Any violation will result in immediate account deletion, IP ban, and reporting to law enforcement authorities. Please refer to our Child Safety Standards for full details.
9. Account Deletion & Data Retention
You have full control over your data and can request deletion of your account and personal information at any time:
- In-App Account Deletion: Go to Settings > Account > Delete Account within the Yugora application.
- Web Deletion Request: Visit our dedicated Account Deletion Page at https://loveonclicks.com/delete-account.
Retention Timeline: Upon receiving an account deletion request, your profile, personal data, uploaded photos, chat history, and media files are permanently deleted from active databases within 30 days.
10. Data Security Measures
We implement robust technical and organizational security measures—including SSL/TLS transport layer security, access control mechanisms, and encrypted cloud storage—to protect your personal information against unauthorized access, disclosure, or destruction. However, please note that no transmission method over the internet is 100% secure.
11. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our app features or legal requirements. We will post any updates on this page with a revised "Effective Date". Continued use of Yugora after updates indicates your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or privacy requests, please contact our Data Protection Team at:
- Email: info@loveonclicks.com
- Website: https://loveonclicks.com/
- Office: Ahmedabad, Gujarat, India
Effective Date: 11 july 2026